Privacy Policy & Terms of Conditions

Privacy Policy 

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Introduction

At FreshEye, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect personal data when you interact with our services, including SMS communication.

Information We Collect

• Personal Information: Includes your name, phone number, and any message content shared during SMS communication.

• Device Information: We may collect technical data such as IP addresses or device identifiers for security purposes.

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How We Use Your Data

• To send SMS messages related to appointments, services, billing, or other business-related communication.

• To enhance our services and ensure effective communication.

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How We Share Your Data

• Service Providers: Your data is securely hosted through 17hats and processed by its trusted texting service providers to deliver SMS messages.

• Compliance: If required by law or to protect our legal rights, we may share your data 

• Data Protection: Your personal information (including mobile opt-in data) will never be sold or freely given to third parties. No mobile information will be shared with third parties / affiliates for marketing or promotional purposes. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Data Security

• We use encryption, secure storage, and other industry-standard measures to safeguard your information.

• Only authorized personnel have access to your data.

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Data Retention

• We retain your data for as long as necessary to provide our services or comply with legal obligations.

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Your Rights

• Access and Updates: Contact us to access, update, or correct your personal data.

• Opt-Out of SMS: Reply “STOP” to any text message to stop receiving SMS communication.

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Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via our website or other channels.

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Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with
If you request a password reset, your IP address will be included in the reset email.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent
Visitor comments may be checked through an automated spam detection service.
 

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Terms of Conditions

By opting into our SMS communication services, you agree to the following terms and conditions:

1. Consent and Opt-In

   • You consent to receive SMS messages fromFreshEye Innovative Solutions by:

     • Providing your phone number and accepting the opt in policy during registration or service inquiry

2. Message Frequency

   • You may receive SMS messages throughout your service duration as needed for appointments.

3. Opt-Out Instructions

   • You can opt out of SMS communication at any time by replying “STOP” to any message. You may also contact us directly to request cessation of messages.

4. Business Information

   • Company Name: FreshEye Innovative Solutions

   • Contact Email: hello@fresheyeis.com

   • Contact Phone: 855-373-7439

   • Website: www.fresheyeis.com

5. Privacy Policy

   • All personal data will be handled in accordance with our Privacy Policy.

6. Cost Information

   • Standard message and data rates may apply based on your mobile carrier. You are responsible for any charges incurred for receiving SMS messages.

7. Campaign Description

   • Our SMS communication is designed to keep you informed about:

     • Appointment confirmation and reminders

     • Service updates

     • Billing notifications

     • General business communication

8. Data Protection

   • Your data is securely hosted by 17hats and its texting provider, Bandwidth. We take measures to ensure your data is protected from unauthorized access.

   • Data Protection: Your personal information (including mobile opt-in data) will never be sold or freely given to third parties. No mobile information will be shared with third parties / affiliates for marketing or promotional purposes. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Changes to Terms

   • We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes

 

Contact Information

For any questions regarding the Privacy Policy or Terms of Service, please reach out to us at hello@fresheyeis.com or 855-373-7439.